FAQ

How can we shop from the page?

  • Chose the product you would like to order
  • Select the size & Quantity
  • Click on “Buy Now” or to continue Shopping click on “Move to Cart”
  • Go to the cart and fill in your delivery details
  • Chose the payment terms & confirm your transaction
  • You will receive an sms and email containing your order details once the order is confirmed. (Do check your spam or bulk mail for the email.)

For assistance you can always call our customer care number +977 9814327018 (also available on Viber and Whats app. We also have a live chat feature on the website)

How do we make the payments?

You have 5 modes to make the payment

  • Online Card Payment (Debit & Credit Card) Both Nepal & International Cards are accepted
  • Cash On Delivery – (You can pay at the time of delivery, We provide this service at few cities.)
  • Direct Bank deposit (Bank details mentioned in the Payment option)
  • Remittance like IME, Moneygram, etc . (Details mentioned in the Payment option)
  • Esewa (Details mentioned in the Payment option)
  • Collect from Showroom: Biratnagar Customers have the option to collect their order from our showroom

Please note any charge incurred to make the payment will be borne by the customer.
Delivery charges will be applicable unless otherwise mentioned.

What about Return & Damage policy?

We do take returns of products on the following conditions

  • that are not as per the photo or description of the product
  • the product is damaged at the time of Delivery

To return the product, you will need to email us at [email protected] stating the reason for the return and if possible please attach photo of the package & product received within 48 hours of delivery. Please mention your name, contact number and the order number in the email for easy return. Or
You can go to My Accounts>Share Your Concerns>Chose "Return” or “Damage" and send us the details there, along with images.
Also please read the return policy of the website for more instructions and details http://shopatjashn.com/information#ordReturn

What if I have made the payment and the product is not delivered?

If the payment is made and the product is not delivered within the said time, you can email us at  [email protected] and intimate us for a refund. Your entire amount shall be returned without questions asked as long as it meets the refund policy. Please mention your name, contact number and your order number in the email for an easy refund. Or
You can go to My Accounts>Share Your Concern>Select "Complaints" and send us the details there.
For more details please check the Refund policy under - Return & Damage in the footer or follow this link http://shopatjashn.com/information#ordReturn

How long does my order take to be delivered?

The Time taken to deliver the product is mentioned in the product detail. If the product is in stock when you have placed the order, it usually takes 3-4 working days to deliver. Otherwise the dates are mentioned in the product detail itself

How will I know if my order has been placed?

Once your order has been placed you shall receive an sms and email for confirmation containing the order number, the product details along all other important information. If you do not receive the sms and email within 24 hours of placing the order please call customer care to confirm the order at +977 9814327018. The Same number is available at Whats App & Viber also

Is there any other information about the product that we need to know?

Most of the information regarding the product is mentioned in the product details. Sometimes the real image of the product may be different from the model photo, which is also shown in the product detail.
If you still would like to clarify more information about the product you can call us between 10 am to 7 pm or get in touch with us via social media like our Facebook page or Instagram page or through Viber or Whats App. We also have an Live Chat facility at the website.

Is there any hidden cost?

No there is no hidden cost or addition expense that you will need to pay. The entire amount payable shall be mentioned on the order confirmation email send to you. Neither the delivery person nor the company shall ask you to make any addition payments. But please do note if the address mentioned is different than the delivery location, additional charge may be added by the delivery team.

Is our Card details safe on www.shopatjashn.com ?

We do not store any information regarding your card on our servers. Neither our customer service team nor any email communication will ask you for any such details. We also advise you not to share your details with anyone to avoid any security issues.

Can we come and see the product and buy them?

Yes we do have a Physical store at Biratnagar. You are most welcome to visit us during our working ours to select the products and buy them from there, Otherwise we ship only confirmed orders.

Forget your passsword

If you have forgotten your password, do not worry, please follow these steps

  1. Just click on forgot your password link
  2. Enter your mobile number
  3. You will receive an OTP.
  4. Use the OTP as the password on the next login
  5. Change your password.